Everyone faces the problem

My encounter with mount wasn’t through its portfolio or its work, but an interview with our representative, Im (“Keep raising your purity as mount”). Around the time I read it, I was in an entirely different industry. Matters of organization, of business, of people — every day, I stood before questions like those.

In the article, Im said something like this: You think through the client’s business exhaustively, find the problem, and decide how to solve it. That order doesn’t move. You spend as much as a third of a project on preparation before making anything. You prioritize quality over revenue. Reading it, my hands stopped.

There were people facing, with the same intensity — no, even more — the very questions I’d long carried, questions we couldn’t fully resolve in-house. To have “someone who will earnestly face our problems together with us” — how reassuring that is…! I remember well feeling that.

Time passed, and now I’m inside it. What I felt on joining was that that stance wasn’t Im’s alone. Everyone faces the problem with the same intensity. There’s none of the glamour I’d imagined. If anything it’s plain, and earthy. “What are we doing this for, again?” “Is it really necessary in the first place?” Such re-questioning lies scattered everywhere — in meetings, in small talk, in the middle of working. No one holds it up as something special; it’s already become the everyday.

What I once found hardest was to keep asking this “why?” When things get busy, or you grow accustomed, it gets skipped before you know it. It gets overlooked. But here, it doesn’t get skipped.

How mount works, and what it thinks about as it does. What form those words that first drew me in take on the ground. I’d like to write, little by little from here, about what I — who knew nothing — came to learn. First, please take a peek from About Us.